Why do I get less money back for my returned product?

In that case, you probably did not return your product in its original condition or undamaged. Depending on the condition of the product, we determine what any depreciation is. We determine this depreciation based on a number of factors:

• What does the product look like: is it damaged, does it have signs of use and/or how dirty is it?
• Is the product complete?
• Have you returned the product within 30 days of notification?
• In addition, when reimbursing us, we also offset the costs that we have to incur in order to resell the product.Consider, for example, repackaging, taking clear photos and a good description; These costs amount to €7.50 per product and are deducted from the purchase price together with the depreciation.

These costs will of course only be charged if the product is received by us damaged.