Repair and Waranty

  Yes, that’s possible. Please contact our customer service or fill out our contact form.

If your product breaks within the manufacturer’s warranty period, the repair costs and return label are of course free of charge. However, if the warranty period has expired, the repair costs will be at your expense. If you wish to request a repair, you can easily contact our customer service. If the product is defective within 365 days of purchase and the defect is covered by the warranty, you have the option to indicate via email whether you would like to...

The warranty does/does not cover the following points.

The duration of a repair may vary depending on the product, the issue, or the defect. Therefore, it is difficult to provide an exact timeframe. If the repair takes longer, we will keep you updated on the progress weekly.  Once the repair is completed, you will receive an update from us via phone or email. You can also track the status of your repair through your Shop for Covers account. If you do not have an account, we will keep you informed of the progress via email.

  To have your product repaired, we kindly ask you to first contact our customer service. After registering the repair, you can send the product to us. Make sure the product is well-packed in sturdy packaging so that it arrives safely. Don’t forget to attach the return number, which you will receive via email, to the package. Through our customer service, you can request (for a fee) a shipping label. You can print this label ...

If your product becomes defective within the warranty period due to a manufacturing fault, the repair will be free of charge. In other cases, there may be costs associated with the repair. The cost will be provided in the quote you receive after the defect or damage has been assessed.

  If the defect is caused by incorrect or careless use, you will receive a repair quote from the technician. Once you receive the quote, you have the following options: 1. You agree to the quote, and the product will be repaired.
2. You disagree with the quote but still want the product returned. In this case, you will pay a €39.95 inspection fee, and the product will be returned to you at no additional cost.
3. You disagree with the quote and do not want the...