HelpCenter
Material covers
Our star cover indoor covers are made of a 2-layer woven combination of stretch lycra and polyester, the star cover outdoor covers are made of a 3-layer woven thermoplastic polyurethane.
Our luxurious star cover reveal covers are made of scratch-free stretch material, woven lycra with satin, making the cover wrinkle-free.
High-quality protection, tailor-made and manufactured in a special fabric that is extremely suitable for your car. Read more about the material and properties of these substances.
Cover Print
If you choose a cover with printing, we will contact you about the printing and we will send you a proposal by email for a printing that matches the brand of car.
By a standard logo we mean a print that matches the brand of your car.
We can certainly print a cover with your own logo, if you choose a “Custom logo” print option.
When you choose a standard, custom, or license plate print, it will be placed at the height of the hood, following specific guidelines:
- Indoor car cover: The logo will be printed 80 cm from the bottom of the hood.
- Reveal cover: The logo will be printed 150 cm from the bottom.
- License plate print: This will be placed 50 cm from the bottom and is only possible on the front of an outdoor cover. It is not possible to print the logo in other areas of the cover. For more information...
- Reveal cover: The logo will be printed 150 cm from the bottom.
- License plate print: This will be placed 50 cm from the bottom and is only possible on the front of an outdoor cover. It is not possible to print the logo in other areas of the cover. For more information...
We can print a logo on a maximum size of 45 by 35 cm.
Select the "Custom Logo" option during the order process. After your order, you will receive an email from us requesting you to provide a vector file.
Don't have a vector file? No worries! Contact our Customer Service or fill out our contact form. We’ll be happy to assist you and work together to find a solution.
Use and maintenance
Yes, you can leave the cover on the car, but like other fabrics, the cover may "sweat" in some cases.
To prevent this, we recommend airing the cover and the car at least once a month. This will help keep the cover in good condition.
Follow these steps to correctly attach your cover:
1. Make sure your car is clean before attaching the cover (a dirty car can cause damage).
2. Lay the cover on the roof of your car.
3. Unfold the cover and attach it around the front of the car.
4. Then pull the cover over the back of the car.
5. If you have a cover with mirror pockets, first attach the mirror pockets, and then the front and back of the cover. Note: It may feel unnatural, but don't worry—feel free to pull the...
2. Lay the cover on the roof of your car.
3. Unfold the cover and attach it around the front of the car.
4. Then pull the cover over the back of the car.
5. If you have a cover with mirror pockets, first attach the mirror pockets, and then the front and back of the cover. Note: It may feel unnatural, but don't worry—feel free to pull the...
Is your cover very dirty?
Your cover can easily be washed in the washing machine at a maximum of 30 degrees Celsius. Use a small amount of detergent, but no fabric softener. The cover should not be put in the dryer; hang it up and let it air dry. Avoid direct sunlight to prevent fading. We recommend not washing an outdoor cover too often, as this can reduce the Teflon coating. After washing, you can apply a new layer of Teflon to make the cover waterproof again. An indoor...
Your cover can easily be washed in the washing machine at a maximum of 30 degrees Celsius. Use a small amount of detergent, but no fabric softener. The cover should not be put in the dryer; hang it up and let it air dry. Avoid direct sunlight to prevent fading. We recommend not washing an outdoor cover too often, as this can reduce the Teflon coating. After washing, you can apply a new layer of Teflon to make the cover waterproof again. An indoor...
Our covers are made from stretchable material, allowing them to better adapt to the shape of your car. Our indoor covers have a 4-way stretch, and the outdoor covers have a 2-way stretch. This means you can safely pull the cover firmly, even though it might feel unnatural at first. The covers are designed for this purpose.
Do you have a cover with mirror pockets? Make sure to first attach the mirrors, then the front of the cover, and lastly pull the cover all the way over the back of the bumper...
No, the cover cannot freeze during normal use.
Place, Chance or Cancel an order
No, you can also buy products from us without a Shop for Covers account.
Once we have received your payment, your order is confirmed, and you will receive an order confirmation via email. We will then begin processing and packing your order.
As soon as DPD or UPS picks up and scans the package, you will receive a shipping confirmation with a Track & Trace link. This will allow you to track your package and see when it will be delivered.
You can only cancel your order as long as it is still in our warehouse and has not yet been picked up by DPD or UPS. Please contact our customer service as soon as possible after placing your order at orders@shopforcovers.com or +31(0)85 0185 042 to discuss the cancellation.
If your order has already left our warehouse, cancellation is no longer possible. However, you can refuse the package upon delivery, or ...
Changes can only be made if your order has not yet left our warehouse.
If you only pay for the order that you want to receive, you do not have to do anything else: we will only process an order after it has been paid. Orders that have not been paid will be automatically canceled by us.\ If you have paid for multiple orders, please contact our customer service to cancel an order. ;please note, this is only possible if the package has not yet left our warehouse.
No, we support the competitive prices we charge and therefore do not give any discounts.
No, we support the competitive prices we charge and therefore do not give any discounts. We also have no summer or winter promotions, all our products are priced the same all year round.
We offer competitive prices for our products and do not make any price distinctions between businesses and private individuals.
However, for certain products, we do offer the option to create a customized quote for orders of 10 units or more. Feel free to contact our customer service for more information.
Payment and Checkout
In our webshop, you can pay with iDEAL, credit card (Visa or Mastercard), and PayPal.
Yes, a secure payment is guaranteed with us! When you proceed to checkout, you will enter a secure environment powered by MultiSafepay.
Your transaction and personal data are encrypted and sent via an SSL connection. You can recognize this secure connection by the green lock symbol in your browser.
No, it is not possible for us to pay afterwards or in installments.
The account number of Shop for Covers is NL07RABO0331633035.
There are three possible reasons for this:
1. The email might have ended up in your junk/spam folder; please check that mailbox first.
2. The payment was not successfully completed; in this case, the order will not be processed, and you will not receive an order confirmation. Check if the payment was deducted from your account; if not, please place the order again. If the payment was deducted, please read on below.
3. Check the email address you entered when placing your order and/or in your...
2. The payment was not successfully completed; in this case, the order will not be processed, and you will not receive an order confirmation. Check if the payment was deducted from your account; if not, please place the order again. If the payment was deducted, please read on below.
3. Check the email address you entered when placing your order and/or in your...
Exchange and return
Sorry, that is of course not the intention.
If a product does not meet your expectations, you can return it within 365 days of receipt. Please contact our customer service so they can create a return request and send you a return label.
The cost of the return label will be deducted from the purchase amount, which we will refund after receiving and inspecting the product.
You must return the goods within 30 days of approval from Shop for Covers. After this period, additional return and administrative...
Of course; each product from one order can be returned separately.
You can request a return label through our customer service when you wish to return a product.
Alternatively, you can arrange the return label directly at a Pickup Parcelshop of a delivery service of your choice. The cost for this will be the same as the original shipping costs, except for non-EU countries. Shipping costs outside of Europe vary depending on the country and volume.
For an exact price quote, please contact our customer service.
Yes, the status of your return is visible in your Shop for Covers account. Once we process your return, you will receive a confirmation email.
Please note: When the product (according to Track & Trace) has arrived at our facility, it may take up to 72 hours for you to receive an email confirmation.
If you returned the package more than five days ago but have not heard anything yet, please contact our customer service.
To exchange a product, you must first return your current product. We will refund the full amount to your account after receiving the return, and you can then order another product.
Unfortunately, we cannot offer cash refunds or accept payments via card/cash for exchanges.
If you have registered your return online but have not yet returned the product, there is nothing further you need to do. Your return will be automatically canceled if the product is not returned within 14 days of registration. All received packages are recorded, and the return list is updated accordingly.
Have you already sent the package? Please contact our customer service.
This depends, among other things, on the condition in which you return the product.
This may be the case if the product was not returned in its original condition or is damaged. The depreciation will be determined based on several factors, such as:
- The condition of the product: is it damaged, has it been used, or is it dirty?
- Is the product complete?
- Was the product returned within 30 days after registration? Additionally, we will deduct the costs incurred to resell the product, such as re-packaging, taking photos, and creating a proper...
- Is the product complete?
- Was the product returned within 30 days after registration? Additionally, we will deduct the costs incurred to resell the product, such as re-packaging, taking photos, and creating a proper...
If the product breaks within 365 days of purchase and it is not due to your own fault, you can return it for free. We will then send you a replacement product.
If the product breaks after 365 days, we offer a repair service. You can report the broken product via our customer service, and we will send you a return label free of charge.
Repair and Waranty
Yes, that’s possible. Please contact our customer service or fill out our contact form.
If your product breaks within the manufacturer’s warranty period, the repair costs and return label are of course free of charge. However, if the warranty period has expired, the repair costs will be at your expense.
If you wish to request a repair, you can easily contact our customer service. If the product is defective within 365 days of purchase and the defect is covered by the warranty, you have the option to indicate via email whether you would like to...
The warranty does/does not cover the following points.
The duration of a repair may vary depending on the product, the issue, or the defect. Therefore, it is difficult to provide an exact timeframe.
If the repair takes longer, we will keep you updated on the progress weekly.
Once the repair is completed, you will receive an update from us via phone or email. You can also track the status of your repair through your Shop for Covers account. If you do not have an account, we will keep you informed of the progress via email.
To have your product repaired, we kindly ask you to first contact our customer service. After registering the repair, you can send the product to us.
Make sure the product is well-packed in sturdy packaging so that it arrives safely. Don’t forget to attach the return number, which you will receive via email, to the package.
Through our customer service, you can request (for a fee) a shipping label. You can print this label ...
If your product becomes defective within the warranty period due to a manufacturing fault, the repair will be free of charge.
In other cases, there may be costs associated with the repair. The cost will be provided in the quote you receive after the defect or damage has been assessed.
If the defect is caused by incorrect or careless use, you will receive a repair quote from the technician.
Once you receive the quote, you have the following options:
1. You agree to the quote, and the product will be repaired.
2. You disagree with the quote but still want the product returned. In this case, you will pay a €39.95 inspection fee, and the product will be returned to you at no additional cost.
3. You disagree with the quote and do not want the...
2. You disagree with the quote but still want the product returned. In this case, you will pay a €39.95 inspection fee, and the product will be returned to you at no additional cost.
3. You disagree with the quote and do not want the...
Shipping and Delivery
This is generally only possible if you have not yet received a shipping confirmation from DPD or UPS.
Please contact us by phone, and we will check if we can still adjust the address. You can reach our customer service at +31(0)85 0185 042.
We do everything we can to deliver your order as quickly as possible and to meet the promised delivery time.
With the Track & Trace link in the shipping confirmation from DPD or UPS, you can easily track the delivery status of your order.
Yes, free shipping is unfortunately not possible.
The shipping costs depend on the country and the volume of your order. For an exact price quote, you can contact our customer service.
Additionally, shipping costs may vary depending on the carrier you choose. The rate for a UPS or DPD shipment will be visible during the checkout process once you select the carrier.
Unfortunately, this is not possible. However, if the product is in stock, your order will be prepared for shipment on the same day, so you can expect to receive it within 24 to 48 hours.
No worries, we'll gladly resolve this for you!
You can contact our customer service for this; we would like to hear what the issue is so we can possibly find a solution.
There are four possible reasons why you haven’t received a shipping confirmation:
1. The package has not yet been scanned by the DPD/UPS courier.
2. The shipping confirmation may have ended up in your junk or spam folder. Please check that folder as well.
3. You may have entered an incorrect email address when placing your order or in your Shop for Covers account. If that's the case, you can easily update the email address in your account. If you didn’t create an account, please contact our ...
1. Check the delivery status via the Track & Trace link in the DPD/UPS shipping confirmation. The delivery time may have been rescheduled.
2. Verify the delivery address. Is the address you entered correct? Pay attention to the street name, house number, postal code, and city.
3. Check your mailbox for a missed delivery notice from DPD/UPS. If you were not at home during the delivery, the card will show where your package was delivered (to your neighbors or a Pickup Parcelshop) or when a new...