Why haven't I received an order confirmation?

There could be three possible causes for this:

The email may have ended up in your junk mail/SPAM box; so check that mailbox first.

The payment was not completed successfully; In that case, the order will not be processed and you will therefore not receive an order confirmation. Check whether the payment has been debited from you; if not, please place the order again. If the payment has been debited, read further below.

Please check the email address you entered when placing your order and/or in your Shop for Covers account. If there is an incorrect address, you can easily change this yourself in your account. If you have not created an account, please contact our customer service to have the email address changed.
Is the email address you provided correct and have you checked your mailbox and payment, but have not received a message? Please contact our customer service so that we can determine the reason.