I have not received my package (yet); what can I do?

Check the delivery status via the Track & Trace link. The delivery time may have changed. You can check this via the link you received in the shipping confirmation from DPD/UPS/PostNL.

Check the delivery address. Is the delivery address you entered correct and complete?
Check the street name as well as the house number, postal code and city.

If necessary, check the mailbox. You may have received a not at home message from DPD/UPS/PostNL because you were not at home at the time of delivery. This card indicates whether the package has been delivered to the neighbors or to a DPD/UPS/PostNL Pickup Parcelshop or whether the delivery person has scheduled a new delivery time.

If you have provided the correct delivery address, the delivery time has not changed and you have not received a message from DPD/UPS/PostNL that you were not at home, but you have not received your order, please contact our customer service.

You can also reach us by telephone on +31(0)85 0185 042